Contact Us
We’re Here to Help
Have a question about your order, sizing, shipping, returns, or one of our products? Contact the Norvexa support team, and we’ll be happy to assist you.
Customer Support
Support Hours
Monday to Friday
9:00 AM to 5:00 PM UK time (GMT/BST)
We aim to respond within 1–2 business days. Response times may be longer during weekends, holidays, sales, or busy shopping periods.
Order Questions
For questions about an existing order, please include the following information so we can assist you more quickly:
- Your full name
- Your order number
- The email address used at checkout
- A clear explanation of your question or issue
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photographs of the item, product label, packaging, and any visible damage.
Returns
Before returning an item, review our Return and Refund Policy and contact our support team for return instructions.
Returns sent without prior approval or to an unconfirmed address may not be accepted.
View Return and Refund PolicyBusiness Address
Norvexa
YOUR LEGAL BUSINESS ADDRESS
Please do not send returns to this address unless our customer support team confirms that it is the correct return location.
Send Us a Message
Complete the contact form below and provide as much information as possible. Our support team will respond to the email address you provide.