Refund policy

Nexvora Return and Refund Policy

Last updated: August 3, 2026

We want you to feel confident shopping at Nexvora. Please review the following return, refund, exchange, and cancellation terms before making a purchase.

Returns

We accept eligible return requests made within 30 days after the item is delivered.

To qualify for a return, the item must:

Be unworn, unused, and unwashed.
Have its original tags attached.
Be returned in its original packaging.
Be free from makeup, perfume, deodorant, stains, pet hair, and other signs of wear.
Include the order number or proof of purchase.

Items that do not meet these conditions may be refused or returned to the customer.

Starting a return

To request a return, contact us at:

Email: [YOUR CUSTOMER-SERVICE EMAIL]

Include:

Your full name.
Your order number.
The item you wish to return.
The reason for the return.
Photographs when the item is damaged, defective, or incorrect.

Please wait for return approval and instructions before shipping your item. Returns sent without prior authorization may not be accepted.

Approved returns must be sent to:

Return address:
[YOUR ACTUAL US RETURN ADDRESS]

Do not use Princess Polly’s address or your supplier’s address unless the supplier has explicitly authorized customer returns there.

Return shipping costs

Customers are responsible for purchasing and paying for their return shipping label when returning an item because of size, fit, preference, or change of mind.

Nexvora will cover reasonable return shipping costs when:

The customer received the wrong item.
The item arrived damaged.
The item had a confirmed manufacturing defect.

We recommend using a trackable shipping service. Nexvora is not responsible for return packages lost before reaching our approved return address.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can review and resolve the issue.

Non-returnable items

We do not accept returns for:

Items marked Final Sale.
Gift cards.
Personalized or custom-made products.
Underwear, intimate apparel, or hygiene-sensitive products, when applicable.
Items that have been worn, washed, altered, stained, damaged, or used.
Products returned without their original tags.
Products returned after the 30-day return period.

Sale items are returnable unless the product page clearly identifies them as Final Sale.

Exchanges

The fastest way to obtain another size, color, or product is to return the original eligible item and place a new order.

Product availability is not guaranteed while a return is being processed.

Refunds

After receiving your return, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order was incorrect, damaged, defective, or otherwise resulted from our error.

Please allow additional time for your bank or payment provider to post the refund to your account.

Order cancellations

Cancellation requests must be submitted within 24 hours after placing the order.

We cannot guarantee cancellation after an order enters fulfillment or has been shipped. After shipment, the customer may request an eligible return once the order is delivered.

Shipping delays and unavailable products

When we cannot ship an order within the delivery timeframe communicated at purchase, we will notify the customer and provide the option to accept the revised shipment date or cancel the affected order for a full refund.