Privacy Policy

Last updated: August 3, 2026

This Privacy Policy explains how Norvexa (“Norvexa,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our online store, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy. This policy should be read together with our Terms of Service and other store policies.

Personal Information We Collect

The personal information we collect depends on how you interact with our store. It may include the following categories:

Contact information: name, email address, telephone number, billing address, shipping address, and other contact details.
Order information: products purchased, order number, transaction history, delivery information, returns, refunds, and customer-service records.
Account information: account credentials, saved addresses, preferences, and account activity.
Payment information: payment method, billing details, transaction status, and payment-confirmation information. Full payment card details are generally processed by our payment providers rather than stored directly by Norvexa.
Device and usage information: IP address, browser, device type, operating system, pages viewed, links selected, referring website, shopping activity, and approximate location derived from your IP address.
Communication information: messages, product reviews, support requests, photographs, feedback, and other information you send to us.
Marketing preferences: email or SMS subscription status, advertising preferences, and interactions with promotional communications.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, subscribe to marketing, or contact us.
Automatically through cookies, pixels, local storage, analytics tools, and similar technologies.
From Shopify, payment processors, shipping carriers, fulfillment providers, fraud-prevention services, and applications connected to our store.
From advertising, social-media, analytics, and marketing partners when permitted by your settings and applicable law.

How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping, delivery, returns, exchanges, and refunds.
Create and manage customer accounts.
Respond to questions and provide customer support.
Send order confirmations, shipping updates, and service messages.
Detect fraud, misuse, security threats, and prohibited activity.
Operate, troubleshoot, analyze, and improve our website and services.
Understand shopping preferences and website performance.
Provide marketing and personalized advertising where permitted.
Comply with legal, tax, accounting, and regulatory obligations.

Shopify and Store Service Providers

Our online store is hosted by Shopify. Shopify processes personal information to provide store hosting, checkout, payment, security, analytics, customer-account, and related ecommerce services.

We may also use third-party applications and service providers for functions such as payment processing, shipping, order fulfillment, customer support, email marketing, fraud prevention, website analytics, advertising, and store functionality. These providers may process personal information only as necessary to provide their services, comply with law, or protect their legal rights.

How We Disclose Personal Information

We may disclose personal information to:

Shopify and applications connected to our Shopify store.
Payment processors, banks, and transaction providers.
Shipping carriers, warehouses, suppliers, and fulfillment partners.
Customer-support, email, analytics, security, fraud-prevention, and technology providers.
Advertising, social-media, and marketing partners where permitted.
Professional advisers, including lawyers, accountants, insurers, and auditors.
Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law.
A buyer, investor, successor, or adviser in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, keep your cart active, maintain security, measure website performance, analyze traffic, and support advertising.

You can manage certain cookie choices through our cookie banner, privacy settings, or your browser settings. Blocking some cookies may prevent certain website functions from working correctly.

Advertising and Data Sharing

We may work with advertising and analytics partners to understand store activity, measure advertising results, and show advertisements that may be relevant to your interests.

Certain disclosures for personalized advertising may be considered a “sale,” “sharing,” or use for targeted advertising under some US state privacy laws, even when no money is exchanged. Where applicable, you may opt out through our Privacy Choices or data-sharing opt-out page.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission, storage system, or security method can be guaranteed to be completely secure. Please protect your account credentials and contact us if you believe your account has been accessed without permission.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain information.
Opt out of certain sales, sharing, or targeted advertising.
Withdraw marketing consent or unsubscribe from promotional messages.
Limit certain uses of sensitive personal information, where applicable.
Appeal a decision regarding a privacy request where applicable.

We will not discriminate against you for exercising a privacy right. We may need to verify your identity before completing a request.

To submit a request, email us at support@norvexa.co.uk. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

Opt-Out Preference Signals

Where required by applicable law and supported by our privacy settings, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable data sales or sharing for that browser or device.

Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email. You may still receive non-promotional communications, including order confirmations, shipping notices, account messages, return updates, and customer-support responses.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe that a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

International Processing

Shopify and some of our service providers may process personal information in locations outside your state, province, or country. Privacy laws in those locations may differ from the laws where you live.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations. We will post the updated policy on this page and revise the “Last updated” date when changes are made.