Return & Refund Policy

Last updated: August 3, 2026

We want you to feel confident shopping with Norvexa. This Return and Exchange Policy explains when products may be returned or exchanged, the condition requirements, return-shipping responsibilities, and how refunds are processed.

Please review this policy before placing an order. By purchasing from Norvexa, you acknowledge the return and exchange conditions described below.

Policy Summary

1. Return Window

Eligible products may be returned or exchanged within 30 days after the delivery date.

Return or exchange requests submitted after the 30-day period may not be accepted. The delivery date shown by the shipping carrier will generally be used to determine the beginning of the return period.

2. Return and Exchange Eligibility

To qualify for a return or exchange, the product must:

3. How to Start a Return or Exchange

Before mailing a product, contact Norvexa Customer Support at support@norvexa.co.uk.

Include the following information in your request:

• Your full name
• Your order number
• The product you wish to return or exchange
• The reason for the request
• The replacement size or color requested, when requesting an exchange
• Clear photographs when the product is damaged, defective, or incorrect

4. Exchanges

Eligible items may be exchanged for another available size or color of the same product.

Exchanges are subject to product availability. We cannot reserve or guarantee an exchange item while the original product is being returned.

If the requested replacement is unavailable, you may choose another available option or receive a refund for the eligible returned item.

If the replacement product has a different price, we may process the original item as a return and ask you to place a new order.

The fastest way to receive another product is usually to return the original eligible item and place a separate order for the preferred size, color, or style.

5. Return and Exchange Shipping Costs

Customers are responsible for purchasing and paying for return shipping when returning or exchanging a product because of:

• Incorrect size selection
• Fit or style preference
• Change of mind
• Unwanted color
• Another reason unrelated to a Norvexa error

Norvexa will cover reasonable return-shipping costs when we confirm that:

• The wrong product was delivered.
• The wrong size or color was delivered.
• The product arrived damaged.
• The product has a confirmed manufacturing defect.

Original shipping charges are normally non-refundable unless the return resulted from our error or a refund is otherwise required by law.

6. Return Package Tracking

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Norvexa is not responsible for customer-paid return packages that are lost, stolen, misdirected, or damaged before arriving at the approved return location.

7. Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives. Contact us within 7 days after delivery if a product is damaged, defective, or incorrect.

Please provide clear photographs showing:

• The entire product
• The damaged or defective area
• The product and size labels
• The original shipping packaging

Do not discard the product or packaging until our team has completed its review. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

8. Non-Returnable Items

The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Products clearly marked Final Sale
• Gift cards
• Personalized or custom-made products
• Underwear, intimate apparel, bodysuits without an intact hygiene seal, and other hygiene-sensitive products
• Products that have been worn, washed, altered, stained, damaged, or used
• Products without their original tags
• Products returned after the applicable return period

9. Sale and Final Sale Products

Products purchased at a discounted price may be returned or exchanged unless the product page, shopping cart, or checkout clearly identifies the product as Final Sale.

Final Sale products cannot be returned or exchanged because of size, fit, preference, or change of mind. This restriction does not remove rights that cannot legally be excluded.

10. Return Inspection

All returned products are inspected after arrival. We will notify you whether your return has been approved or rejected.

Products that do not satisfy the eligibility requirements may be rejected. Where appropriate, we may contact you regarding available options for an ineligible returned product.

11. Refunds

Approved refunds will be issued to the original payment method used for the order.

After Norvexa issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Shipping charges, expedited-delivery fees, gift wrapping, and other service fees are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise affected by our error.

12. Late or Missing Refunds

If you have received a refund confirmation but do not see the funds, first contact your bank, card issuer, or payment provider.

If the provider cannot locate the refund, contact Norvexa and include your order number and refund-confirmation information.

13. Order Cancellations

Cancellation requests should be submitted within 24 hours after placing the order.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment. After shipment, an eligible product may be returned following the procedures in this policy.

14. Return Address

15. Changes to This Policy

We may update this Return and Exchange Policy to reflect changes to our products, return procedures, shipping arrangements, or legal obligations. The revised policy will be posted on this page with an updated date.

16. Contact Us