Shipping Policy

Last updated: August 3, 2026

Thank you for shopping with Norvexa. This Shipping Policy explains our order-processing procedures, available shipping methods, estimated delivery timeframes, tracking, address requirements, and how we handle shipping delays or delivery problems.

Please review this policy before placing your order. Shipping options, charges, and available destinations are displayed during checkout.

1. Order Processing

2. Order Verification

Some orders may require payment, identity, inventory, or address verification before fulfillment.

If additional information is required, we may contact you using the email address or telephone number provided during checkout. A delayed response may delay fulfillment.

3. Shipping Destinations

Norvexa ships to the destinations available during checkout. If a country, state, territory, or postal code is not accepted at checkout, we are currently unable to ship to that destination.

Availability for PO boxes, APO/FPO addresses, US territories, and remote locations depends on the shipping carrier and service selected.

4. Shipping Rates

Shipping charges are calculated and displayed during checkout before you submit payment. Rates may depend on the delivery destination, order value, package weight, product type, and selected delivery service.

Free-shipping promotions may be available when specifically displayed on our website or during checkout. Promotional shipping offers may have minimum-order requirements, destination restrictions, exclusions, or expiration dates.

5. Estimated Delivery Time

Delivery estimates begin after the order has been processed and handed to the shipping carrier. They do not begin on the date the order is placed.

Delivery dates are estimates unless a shipping service is specifically identified as guaranteed. Weather, holidays, carrier congestion, address problems, security checks, and other circumstances may affect delivery.

6. Tracking Your Order

When tracking is available, you will receive a shipping-confirmation email containing your tracking number or a link to your order-status page.

Tracking information may take 24–48 hours to update after a shipping label is created. A label-created status does not always mean that the carrier has physically received the package.

7. Orders Arriving in Multiple Packages

Products from the same order may occasionally be shipped separately because of product availability, package size, fulfillment location, or carrier requirements. When available, separate tracking information will be provided for each shipment.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, building, or unit number.

Contact us immediately if you notice an address error. We may be able to correct the address before fulfillment begins, but address changes cannot be guaranteed after an order enters processing or ships.

When a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent, where permitted by law.

9. Shipping Delays

We make reasonable efforts to ship orders within the timeframe communicated at purchase.

If we learn that an order cannot be shipped within the promised timeframe, we will provide the notice and options required by applicable law. These options may include agreeing to a revised shipping date or cancelling the affected order for a refund.

10. Tracking Shows Delivered but Package Is Missing

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your entrance, mailbox, garage, or other secure delivery areas.
• Ask household members, neighbors, reception staff, or building management.
• Confirm that the shipping address in your order confirmation is correct.
• Allow up to 24 hours because some carrier scans may appear before final delivery.
• Contact the shipping carrier using the tracking number.

If the package remains missing, contact Norvexa at support@norvexa.co.uk. We will review the available tracking information and assist with the next appropriate steps.

11. Lost Packages

Contact us as soon as possible if tracking has stopped updating or your package has not arrived after the estimated delivery period.

We may ask you to confirm your address, wait for the carrier’s investigation, or provide additional information. The available resolution will depend on the carrier’s findings, order circumstances, and applicable consumer law.

12. Damaged, Defective, or Incorrect Deliveries

Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photographs of:

• The product received
• The product label or size label
• The shipping package
• Any damage or defect

Do not discard damaged packaging until our team has reviewed your request, because the carrier may require it for an investigation.

13. Refused and Returned-to-Sender Packages

A package may be returned to us because of an incorrect address, failed delivery attempts, refusal, failure to collect the package, or another carrier-related reason.

After the package is returned and inspected, we will contact you regarding the available options. Original shipping charges and additional reshipping costs may be non-refundable or payable by the customer where permitted by law, unless the return resulted from our error.

14. Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 24 hours after the order is placed.

We cannot guarantee changes or cancellations after the order enters processing, fulfillment, or shipment.

15. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping services, fulfillment procedures, carriers, destinations, or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date.

16. Contact Us