Frequently Asked Questions

ORDERS

How will I know that my order has been received?

After placing an order, you will receive an order confirmation email at the email address used during checkout. Please check your spam or junk folder if you do not see it.

Can I change or cancel my order?

You may request an order change or cancellation within 24 hours of placing your order.

We cannot guarantee changes or cancellations after the order has entered processing or has been shipped.

To request assistance, contact us at support@norvexa.co.uk and include your order number.

Can I change my shipping address?

We may be able to update the address before the order enters fulfillment. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Why was my order cancelled?

An order may be cancelled because of payment verification issues, suspected fraud, unavailable inventory, an incorrect price, or an undeliverable address.

If your order is cancelled, any eligible payment will be refunded to the original payment method.

SHIPPING

Where does Norvexa ship?

Norvexa currently ships to customers within the United States.

Available shipping locations and methods are shown during checkout.

How long will my order take to arrive?

Processing and delivery times depend on the shipping method, destination, product availability, weekends, holidays, and carrier delays.

The estimated delivery timeframe will be shown during checkout or provided in your shipping confirmation email.

How can I track my order?

When your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the shipping carrier to update the tracking status after the label is created.

What should I do if my tracking says delivered but I have not received my package?

Please:

• Check around your delivery location.
• Ask household members or neighbors.
• Check with your building reception or mailroom.
• Allow up to 24 hours, because some carriers mark packages as delivered before final delivery.

If the package is still missing, contact the shipping carrier and then email us at support@norvexa.co.uk.

RETURNS AND REFUNDS

What is your return policy?

Eligible items may be returned within 30 days after delivery.

Items must be unworn, unused, unwashed, and returned with their original tags and packaging.

Please read our Return and Refund Policy before sending an item back.

How do I start a return?

• Your full name
• Your order number
• The product you want to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

Please wait for return approval and instructions before mailing your item.

Who pays for return shipping?

Customers are generally responsible for return shipping costs when returning an item because of sizing, fit, preference, or change of mind.

Norvexa may cover reasonable return shipping costs when the customer receives a damaged, defective, or incorrect item.

Do you offer exchanges?

We do not guarantee direct exchanges.

The fastest way to receive another size, color, or product is to return the original eligible item and place a new order.

When will I receive my refund?

After your return is delivered, it will be inspected.

If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to display the refund.

Are sale items returnable?

Sale items may be returned unless the product page clearly states that the item is Final Sale.

Final Sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

PRODUCTS AND SIZING

How do I choose the correct size?

Review the product description and Size Guide before placing your order.

Measurements and fit may vary between products. When available, we will include product-specific sizing or model information on the product page.

What should I do if I am between sizes?

Check the product description for fit information.

For a more relaxed fit, you may prefer the larger size. For a closer fit, you may prefer the smaller size. This is general guidance only, because fit can vary by product and body shape.

Will sold-out products be restocked?

Some popular products may be restocked, but restocks are not guaranteed.

Check the product page or follow Norvexa for availability updates.

What should I do if my item arrives damaged or incorrect?

Include your order number and clear photographs of the item, label, and packaging so we can review the issue.

PAYMENTS AND DISCOUNTS

What payment methods do you accept?

Available payment methods are displayed during checkout.

All payments must be successfully authorized before an order can be processed.

Can I use more than one discount code?

Only one discount code can normally be applied per order unless a promotion specifically allows discounts to be combined.

Discount codes must be entered before completing checkout.